Program Outline

1. Orientation
   1. Follow all new hire procedures
   2. Tour facilities
   3. Meet Staff
   4. DNR policies, chain of command, housing
   5. Goals of Program
   6. Review performance criteria for MITs
2. Park Administration
   1. Front desk operations
      1. Learn phone system and proper phone answering procedures
      2. Learn front desk system
      3. Guest check-in
      4. Guest check-out
      5. General front desk duties
      6. Park Pass
      7. Fishing License
      8. Special packages, golf, etc.
      9. Active
   2. Park Reports
      1. Review and discuss routine weekly and monthly park reports — revenue and expenditures
      2. Complete weekly and monthly revenue reports
      3. Complete other reports including attendance
   3. Park Budget
      1. Review and discuss budget process
      2. Complete a monthly park budget
      3. Review revenue channels and reporting processes
      4. Review checking accounts procedure for operating accounts
      5. Review purchasing procedures and processes
   4. Resale Operations — review resale budget, purchasing and reporting
3. Park Management Issues and Operating Procedures
   1. Review Red Book — park operating procedures
   2. Review beach/pool operating procedures
   3. Review park and division organization chart
   4. Review major areas of operation: camping, cottage, swimming, group camps, etc.
   5. Volunteers — campground host, friends group and occasional volunteers
4. Maintenance
   1. Read safety manual
   2. Review daily procedures — park ranger
      1. Work order procedure
      2. Cleaning routine — work with utility worker
      3. Grounds maintenance
      4. Equipment maintenance
   3. Housekeeping overview — assistant manager
      1. Review schedule and scheduling issues
      2. Work with housekeepers
      3. Review housekeeping reports
      4. Complete a cottage/comfort station inspection
   4. Park Safety
      1. Safety inspections — structures, playgrounds, pools, beaches, fire extinguishers, and equipment
5. Park Security
   1. Discuss Division Safety/Security philosophy
   2. Review procedures manual
   3. Complete park patrols with discussion of enforcement issues
   4. Review and complete incident and accident reports
6. Park Interpretive Programming
   1. Review and discuss Interpretive Programming philosophy
   2. Review interpretive operating procedures
   3. Review park’s annual interpretive plan
   4. Intern to prepare and present an evening program
   5. Work with Park Interpretive Ranger or Assistant Manager
      1. Assist with programs
      2. Prepare and write flyers and news releases
      3. Post events to website
7. Resource Management
   1. Review resource management philosophy — see mission and vision statements
   2. Review resource management issues for park or site
      1. Natural — trails, flora, fauna, etc.
   3. Historical — structures, history
   4. Cultural — museums, exhibits
   5. Review any existing management plans or general development plans
8. Evaluation
   1. Review and evaluate performance
   2. Discuss hiring process and review completed application

PRHS will adjust the program outline as needed to address additional areas required by colleges or universities participating in this program.